Refund Policy
Last updated: November 11, 2026.
Failed and unknown requests
Failed model requests with no reported consumption release their reservations. Charged partial results settle actual consumption; unknown submissions are reconciled before settlement. Credits are issued only after verified payment confirmation.
Payment refunds
Within 7 days of a credit purchase, you may request a full refund to the original payment method if no successful billable API calls have been made after that purchase. The credits from the refunded purchase will be removed. Purchases followed by usage are generally non-refundable; applicable legal requirements, duplicate charges and other payment errors are reviewed manually. Welcome credits have no cash value and cannot be refunded.
Refunds and disputes are recorded through separate ledger reversals. Include your payment reference when contacting support; never send a full API key or card details.
Contact VezAPI
Commercial operator details must be completed before paid checkout is enabled.